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Flori's Pizza is committed to providing timely and efficient delivery services to our valued customers. This Delivery Policy outlines our procedures and guidelines to ensure a smooth and satisfactory delivery experience.
1. Delivery Zones:
- We have designated delivery zones within which we offer our delivery services. These zones are determined based on distance from our store locations and may be subject to change.
- To check if your address falls within our delivery zone, please enter your postcode on our website during the ordering process.
2. Delivery Times:
- We strive to deliver orders within the estimated time frames provided at the time of order placement. However, delivery times may vary depending on factors such as order volume, traffic conditions, and weather.
- While we make every effort to ensure timely deliveries, unforeseen circumstances may occasionally cause delays. In such cases, we will notify you as soon as possible regarding any changes to your delivery time.
3. Delivery Charges:
- Delivery charges may apply to orders based on your location and order total. These charges will be clearly displayed during the checkout process.
- Free delivery may be offered for orders that meet specified minimum order values, as indicated on our website or promotional materials.
4. Delivery Instructions:
- You have the option to provide specific delivery instructions during the checkout process, such as gate codes or preferred delivery times.
- We will make every effort to accommodate your instructions; however, we cannot guarantee compliance in all circumstances.
5. Delivery Confirmation:
- Upon successful delivery of your order, our delivery team will provide confirmation either electronically (via email or SMS) or in person.
- If you are not available to receive the delivery, we may leave the order at your doorstep or with a neighbor, at our discretion. In such cases, we will notify you of the delivery location.
6. Contactless Delivery:
- In light of health and safety concerns, we offer contactless delivery options. You can request contactless delivery during the checkout process, and our delivery team will leave your order at the designated location without direct contact.
7. Quality Assurance:
- We take great care to ensure that your order is delivered fresh and in optimal condition. If you have any concerns about the quality or accuracy of your delivery, please contact us immediately for assistance.
8. Feedback and Complaints:
- Your feedback is important to us. If you have any comments, suggestions, or complaints regarding our delivery service, please don't hesitate to contact us. We are committed to addressing your concerns and continually improving our services.
By placing an order with Flori's Pizza, you agree to comply with the terms outlined in this Delivery Policy.
